1. Definitions
We: Cargro Solutions, Waalbandijk 115, 6669 MG Dodewaard, the Netherlands. Customer: the company that takes a demo, trial or subscription from us. Users: the people the customer gives a login, such as planners and carriers. Portal: Charterportaal and everything that comes with it.
2. Applicability
These terms apply to every demo, trial and subscription. Deviating agreements only apply if we have recorded them in writing (e-mail included). The customer's purchasing terms do not apply.
3. Demo and trial
A demo and a trial environment are free of charge. A trial lasts seven days and then closes by itself. The limits of the chosen plan apply during a trial. We may stop a demo or trial at any time.
4. Subscription and prices
The customer chooses a plan (Basic, Complete or Business) at the prices on the website at the time of subscribing. All amounts exclude VAT.
Basic includes 20 routes per week and 10 carriers. Above that the portal keeps running at € 14.95 per extra route and € 24.95 per extra carrier per month. The customer's carriers pay nothing.
Prices for Business and for extra work are agreed in advance.
We announce price changes at least two months in advance. In case of an increase, the customer may cancel as of the effective date.
5. Payment
The subscription is paid per period in advance: the first time with iDEAL, then automatically through the SEPA mandate given with it. Extra use is charged afterwards.
If a payment fails, we try again and let the customer know. If payment has still not been made after fourteen days, we may suspend access to the portal until it has.
6. Term and cancellation
A monthly subscription runs per month and can be cancelled with one month's notice.
A yearly subscription runs for a year and then renews for another year each time, unless the customer cancels at least one month before it ends.
You can cancel in the portal or by e-mail to development@cargrosolutions.nl.
7. The customer's data
All data the customer puts into the portal remains the customer's. We only use it to provide the portal and only look in when the customer asks us to.
For personal data we are the processor and the customer is the controller; we send a data processing agreement on request. See also our privacy statement.
After the subscription ends, the customer can export their data. We then delete it within three months, except what we are legally required to keep.
8. Availability and maintenance
We do our best to keep the portal available at all times and plan maintenance outside office hours where possible. Guaranteed availability is only agreed in the Business plan.
We keep developing the portal. Features may change; we do not remove anything the customer needs for their daily work without announcing it well in advance.
9. What the customer does
The customer makes sure the data they enter is correct and that they are allowed to use it, keeps login details secret and only gives logins to people who need them.
The portal creates payment files but never pays by itself. The customer checks and approves every payment at their own bank and remains responsible for payments to their carriers.
10. Liability
Our liability is limited to direct damage and to the amount the customer paid us in the twelve months before the damage. We are not liable for indirect damage, such as lost profit or missed routes.
These limitations do not apply in case of intent or gross negligence on our part.
11. Changing these terms
We may change these terms. We announce material changes at least one month in advance; the customer may then cancel as of the effective date.
12. Law and disputes
Dutch law applies to these terms and the use of the portal. Disputes are brought before the District Court of Gelderland, after we have first tried to find a solution together.